Terms and Conditions

Barnbougle – King Island

Terms and Conditions
1. Contracting Parties
1.1. This agreement is between Voyager Golf Travel  (the “agent”) and the recipient of this agreement (the “client”).
1.2. If the client retains the services of an intermediary, the client will procure the agreement of the intermediary, and ensure that the intermediary
complies with the terms of this agreement.
2. Booking Procedures and Payment Policy
2.1. Booking requests should be emailed to info@vgt.golf
2.2. The reservation will be held for a maximum of seven days pending receipt of a completed booking form and AUD 20% per person deposit. If Government COVID 19 restrictions affect your departure date refunds and or travel credits won’t apply. However, a re-schedule and new itinerary to a new date set by the operator will be provided with no financial penalty. However, If the new departure date is not suitable or the client changes their mind, 100% loss of payment applies. The client can find a replacement, as outlined in 3. cancellation fees.

2.3. Balance is required 60 days before departure and a reminder will be sent to the client prior to this. Payments not received by the due date may be treated as cancelled and subject to cancellation fees as outlined in section 3.
2.4. All prices are in Australian currency (AUD), include GST and supersede all previously advertised prices.
3. Cancellation Fees
3.1 Full Tour
60 (or more) days before departure: Loss of deposit
59-30 days before departure: 50% of total tour cost
Less than 30 days before departure: Full tour cost

3.2 If the client withdraws or cancels the tour a 100% loss of full tour costs, no refund, travel credits and or compensation applies

3.3 Substitution of a traveller, the client must notify the agent in writing as soon as practicable and all monies are to be paid directly to the agent at least 30 days prior to departure of any substitute traveller. Once funds have been received the agent will release the same dollar value to the client who made the cancellation.

3.3a If in the event the traveller chooses to nominate a substitute traveller then it is the responsibility of the original traveller to satisfy any outstanding monies owed by the substitute traveller. No liability will be accepted by the agent for this transaction.

3.4 It is the responsibility of the client to find a suitable replacement, no liability is held by the agent.

4.0 Substitute travellers

4.0 a. Any substitute traveller is subject to all terms and conditions as described in these terms and conditions.

4.0 b. If a substitute traveller joins a tour as part of a reschedule date, no refund applies and is as per 3.2 and subject to all clauses as outlined in this document.

4.1. As per “Inclusions” in the itinerary including:-

Inclusions mean when shown to be included on brochure or website information: for example

– all private charter flights
– meals, drinks (bottled water to wine with lunch & dinner) when listed
– entries, permits, admissions, gratuities/tipping
– day trips, tours, transfers and activities as outlined in the itinerary
– escorted by the experienced crew or local hosts in some cases (see individual itineraries) and expert local and indigenous guides along the
4.2. Not included are items SHOWN as not included on the website and or any communication material of any kind, and items of a personal nature, such as telephone, laundry or gratuities, meals, drinks at bars, mini bars etc.; and all extra communication charges incurred on a passenger’s behalf.
5. Baggage Allowance
5.1. When the plane is at capacity (8 pax) baggage is limited to a strict 10kg maximum per person plus a pencil golf bag containing up to 13
clubs and a small carry-on bag. For groups of less than 8 the per person luggage allowance can be increased. All bags must be soft-sided and cannot exceed 30cm in depth (height) due to the space available in the nose locker. Complimentary baggage storage is available at Essendon Airport.
6. Exclusion of Liability
6.1. Whilst the operator will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by passengers due to circumstances beyond its control. The operator further accepts no liability for any loss beyond its reasonable control and
provides no warranties in addition to those set out under the Trade Practices Act 1974 and nothing herein restricts any passenger from exercising their rights and remedies pursuant to law.
6.2. These tours include the services of other service providers (eg. hoteliers, airlines and optional tour excursions) other than the operator, which are not under the direct control of the operator, and whilst the operator takes all reasonable care in selecting these service providers, it cannot accept responsibility for those service providers’ conduct or the conduct of their representative employees or agents or for any ramifications of that conduct.
6.3. On tours including activities such as golf, trekking, swimming and snorkelling, passengers accept that degrees of risk are involved.
6.4. No passenger will be permitted to embark or continue on tour while their mental or physical condition is, in the opinion of any representative of the operator, such as to render them incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers. The operator will not be responsible for expenses resulting in such persons being precluded from completing the tour.
7. Passenger Travel Insurance
7.1. The operator requires all passengers to carry travel insurance to cover against such things as personal illness or
accident, cancellation, loss of baggage etc.
8. Conditions of Booking
8.1. The operator will act as an agent and introduce you to the transportation companies, hotel contractors and the like who may
provide passengers with the services and facilities referred to in the itinerary applicable to the tour.
8.2. All prices quoted in this agreement, including fares and tour costs, are those current at the date of publication and are subject to alteration at the absolute discretion of the operator, and in particular, but not limited to when there are tariff or fare variations or currency fluctuations. Any increase or change in costs are in addition to the original quoted price in this agreement and any increase will be paid by the client prior to departure.
8.3. Every effort will be made to follow the itinerary for each tour. However, on some occasions, it may be necessary for the itinerary to be amended due to operational requirements, weather conditions or any other factor that adversely affects the operation. The operator reserves the right to make such amendments to the itinerary which will always be in the interests of comfort and safety, and of equivalent interest or standard.
8.4. The Operator reserves the right, without payment of compensation, and whether before or after the commencement of travel, to
exclude any passenger if the passenger may appear likely to endanger the health or safety or impair the comfort of other passengers.
He/she may be asked to leave the tour immediately.
8.5. It is the responsibility of the passenger to supply an accurate body weight as part of the booking process and adhere to luggage
weight restrictions.

8.6 If in the event for any reason, the tour requires to have changes to the itinerary and there is an additional cost, any additional costs will be advised in writing to The Client. The Client may choose to pay any additional charges or find a substitution if The Client’s choice is to not pay the additional charges, it will be deemed as The Client cancelling their tour, as per section 3.
9. Insurances
9.1. Charter operator – 3rd party operators Insurance cover on passengers boarding, flying or deplaning the operator’s aircraft, under the Australian Civil Air Carriers Liability Act, the Liability Insurance Cover and Third Party Insurance Cover are to the same extent as all of the major Australian domestic air carriers who provide regular passenger transport services nationwide.

9.2 The client is responsible for their own travel insurance and must purchase travel insurance prior to travel, any loss or damage is at their own risk including cancellation of the tour either by their own request or by the operator.
10. Aircraft
10.1. In the unlikely event of aircraft unserviceability, it may be necessary to substitute aircraft to maintain the advertised itinerary. The operator reserves the right to utilise any type of twin-turbine or twin-piston, or single-turbine aircraft. At all times aircraft used are certified to meet the strict conditions laid down by Australia’s Civil Aviation Safety Authority (CASA). The Outback Jet is operated by Sharp Airlines who carry an Australian Air Operators Certificate issued by CASA.
10.2. The Outback Jet is our primary aircraft. In the event of maintenance, it may be unavailable. At all times an aircraft of similar standard will be selected. Where possible this will be made clear prior to departure.
11 . Acceptance
11.1 All bookings constitute your acceptance of these Terms and Conditions, which are subject to change without notice. These conditions cannot be varied or altered or waived by any servant or agent or representative of the company or by any person providing services and facilities. The company will not be bound by any representation purported to have been made on their behalf unless they confirm or have confirmed, or made a representation in writing.

12. COVID 19 policy

If Government COVID 19 restrictions affect your booking at any level, including but not limited to bookings of hotels, flights, tee times arrival and departure dates.

In the first instance, the Agent will reschedule to a new date and communicate the new dates in writing electronically or otherwise.

If however, the associated agent’s policy is to reschedule only, then this is and will be enforced and take precedence, over and above any of the terms and conditions outlined by the Agent and refunds won’t apply however we will re-schedule to a new date with no financial penalty unless the associated agent advisers otherwise.

The client does not reserve the right to make decisions on behalf of the Agent or any associated partner to cancel a booking or make changes on behalf of the Agent. The Agent reserves the right to hold 100% of all monies owed. Any expenses incurred due to the client making changes is at their expense and all monies owed are to be settled by The Client, no liability is held by The Agent or any parties associated with the agent.

All booking unless otherwise communicated will be held as a travel credit and applied to the next available travel date to the destination which was originally chosen or if an option is available applied to a future tour of choice, this is at the full discretion of the Agent.

Tours are unable to be swapped or exchanged unless the client can find a substitute to take their place and advise in writing to The Agent the complete and full details of the replacement.

13. Social media and images for marketing purposes

12.1 All images taken before, during and or after any event, the agent has full usage of any images taken to be used for marketing purposes on any social media platform or review site the agent deems to be fit for marketing purposes.

12.2 The CLient is not entitled to any type of compensation or remuneration and by checking the box on the terms and conditions agrees they are not entitled to any remuneration whatsoever.

12.3 The Client can request in writing to have their face blurred or removed from the images.